Parakh Management System Private Limited (PMSPL) continuously takes efforts to ensure that the services delivered by us or availed through our website are to your full satisfaction. We constantly strive to adhere to the best in class services and support. In case if you are not satisfied with our services, please contact us immediately and we will look into the matter and if found reasonable we will provide the refund for the amount you paid for the services. Under the situations of refund, kindly send in an e-mail or contact us on email@example.com or contact at +91-9913361950|We would like to clarify that only refunds of the professional fees component of the charges paid by you shall be considered for a refund after deduction of the reasonable professional charges as may be decided by the senior management of PMSPL.
FACTORS OUTSIDE OUR CONTROL
Most importantly, we wish to clarify that in cases outside our control, including but not limited to national holidays, department holidays, delays on the part of the Government of India, the respective State Governments, our affiliates or elsewhere, acts of war, acts of God, earthquake, riot, sabotage, labour shortage or dispute, internet interruption, power disruption, lack of phone network connectivity, technical failures, breakage of sea cable, hacking, piracy, we shall not liable for any delays. We cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of PMSPL service. In some cases, a government backlog or problems with the government platforms (e.g. MCA website, Income Tax website, FSSAI website) can lead to long delays before your process is complete. Problems like these are beyond our control and are not covered by this guarantee or eligible for refund. Hence, delay in processing of your file by the Government cannot be a reason for refund.
PROCEDURE FOR REFUND
Upon receiving your mail or request, the Senior Management at PMSPL shall decide on whether your request for a refund should be processed, contingent on the reasons for such a request. Please note that we reserve the right to take the final and binding decision with regard to requests for refund.If we confirm your request for refund, subject to the terms and conditions mentioned herein or elsewhere, we will send you an e-mail seeking the details required to refund the amount which may include your Bank Account details such as the account number and the IFSC code of the branch in question.Kindly note that it will take us a minimum of about 40 working days from the receipt of all such information to process the refund and imitate the transfer. The government fees paid for the services will in no cases be refunded. We assure you that we are continuously working to improve our services and are we are welcome to any suggestions from your end. For any other queries please contact out customer service desk at firstname.lastname@example.org.
On client’s initiative
The client can voluntarily cancel the order within 48 hours from the creation of such order. In case the client wishes to initiate the refund after the start of work, No refund shall be made. The client will require to pay 100% of order amount.
On PMSPL initiative
If the client is not able to provide the requisite documents required for processing of order. If the client had been not reachable for more than 30 days, even after number of attempts for our site to contact either through email, phone or SMS.
CONDITIONS RELATING TO AMOUNT OF REFUND
As we have mentioned only professional fees component of the charges paid by you shall be considered for a refund.
If after consideration of facts it is concluded that the cancellation is due to the factors for which we are solely responsible, then 50% of the refundable amount will be reimbursed to the client.
In any case except for what are mentioned in Point number 2, no refund will be made by PMSPL